Code of Conduct and Business Ethics

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Message from the Managing Director

Since its inception, business practices at Tranz-Life are governed by their values. These values are embedded in our Business Principles and Practices guiding how we make decisions to achieve objectives at Tranz-Life.

This code of Compliance and Business Ethics sets out the framework for our continued actions and fostering a culture of trust, honesty and integrity.

We also ensure compliance with the policies of our business partners.

Our core principles are in line with the Universal Declaration of Human Rights conducting business in an ethical manner and respecting the individual and the community. However, this Code does not cover every legal and ethical issue. Thus whenever in doubt, guidance and advice must be sought from management.

All employees and parties acting on behalf of, and/or associated with Tranz-Life must comply with Tranz-Life Code of Compliance and Business Ethics. Each employee must understand and comply with the Code as it is an essential requirement for employment with Tranz-Life.

SHAMS UL ISLAM

Managing Director of Tranz-Life

All employees and parties acting on behalf and/or associated with Tranz-Life must abide with local laws and regulations. Compliance with legal and regulatory requirements is mandatory to continue our business. This also includes industry codes and standards with which we must comply. All employees also must adhere to internal company rules even if they are more stringent than the local laws. Tranz-Life also requires associated parties to comply with The Code or other similar standards.

All employees must act in the best interest of Tranz-Life and avoid any activity, interest or association that may interfere with the objectivity of their business decisions. These include not only involvement with competitors, suppliers, and customers but also personal relationships with any individual and/or groups whose interests are linked to Tranz-Life. Any actual or apparent conflict of interest should be disclosed to the management to resolve the situation in a fair and transparent manner.

Tranz-Life is committed to fight bribery, corruption, kickbacks, embezzlement and fraud in all its forms. Employees should not indulge in any act to offer, solicit or accept money, gift, or any improper advantage and benefit from any individual or organization to obtain or retain a business. Employees must be aware that regardless of their intentions, their behavior could be considered as a form of corruption as perceptions may be different. If any employee suspects and/or knows about such incidents he/she must report it to the management immediately.

Recordkeeping is an essential part of business operations. Tranz-Life is committed to ensure compliance with applicable laws and accounting standards. Financial records reflect the company’s business and its obligations to various stakeholders. Creating and maintaining fair and accurate records is the responsibility of all employees. These records are diverse in nature and include, but are not limited to annual and quarterly reports, sales and stocks data, and even claims of travel and medical expenses. All transactions must be recorded in the appropriate recording period. If required, the partners/regulators must be provided with the true financial picture.

Operations of Tranz-Life entails interaction with individuals that involves exchange of personal information and health related personal information. Other data such as that related to finance and accounting is also considered sensitive and is not public knowledge. All these data and records must be classified on the basis of sensitivity as belonging to a particular set of records. Extreme care must be taken when processing both personal information and health related personal information ensuring data privacy and must not be disclosed to third parties without prior written consent of the individual.

Records Management is the process of managing all aspects of records created and maintaining throughout their lifecycle. All business records, irrespective of their media (paper, electronic, audio/video, etc.), that Tranz-Life employees create or receive in the course of their business are valuable assets, and therefore efficient and correct Records Management is crucial for the protection of Tranz-Life’s interests. All staff must be aware of their responsibilities for managing records which must be classified, and their location and retention schedule specified. The records should be easily retrievable.

In line with the United Nations Universal Declaration of Human Rights, and the New Sustainable Development Goals, Tranz-Life has a policy of gender equality that is not only a fundamental human right, but a necessary foundation for a prosperous and sustainable world. Tranz-Life encourages workplace diversity and firmly believes in sensitizing behaviors and providing equal rights and responsibilities for both men and women. Tranz-Life ensures fair and comparable remuneration, working hours and benefits without any discrimination on the basis of marital status for all employees and seeks to provide equal opportunities for mentoring, talent  management and professional development of both men and women. It also recognizes the special needs that working women require such as in pregnancy and for childcare.

Tranz-Life is committed to maintaining a working atmosphere that encourages respect for each and every individual and providing an environment free of all forms of discrimination and harassment on grounds of gender, religion, age, race, ethnicity, physical appearance and disability, may it be physical or verbal. Tranz-Life believes that working together in a harmonious environment is key to achieving its objectives. It is expected that all employees maintain a congenial environment and avoid any behavior that is offensive and can lead to a hostile and intimidating work environment and that may also invoke a disciplinary action.